Shipping policy
SHIPPING POLICY
At Pawstruck, we know you and your fur baby can't wait to get your hands on your
new goodies. Here's everything you need to know about how we get your order to
your door.
ORDER PROCESSING
All orders are processed within [X] business days of payment confirmation,
excluding weekends and public holidays. You will receive an email confirmation
once your order has been placed, and a second notification with your tracking
details once your order has been dispatched.
During sale periods or high demand times, processing may take an additional
1–2 business days. We appreciate your patience and will always keep you updated.
DOMESTIC SHIPPING (AUSTRALIA)
We ship to all states and territories across Australia.
Standard Shipping
- Estimated delivery: 5–10 business days
- Cost: [INSERT PRICE] or free on orders over $[X]
Express Shipping
- Estimated delivery: 2–5 business days
- Cost: [INSERT PRICE]
Please note that delivery times are estimates only and are not guaranteed.
Delays may occur due to carrier delays, weather events, or other circumstances
outside our control. Once your order has been dispatched, delivery timeframes
are managed by the carrier.
FREE SHIPPING
We offer free standard shipping on all Australian orders over $[X]. Free
shipping is automatically applied at checkout once your order reaches the
minimum spend threshold.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number via
email. You can use this to monitor your delivery through the carrier's website.
If you have not received tracking information within 5 business days of
placing your order, please contact us at pawstruckstore@gmail.com.
INTERNATIONAL SHIPPING
At this stage, Pawstruck ships to Australian addresses only. We hope to expand
to international shipping in the future — stay tuned!
INCORRECT ADDRESSES
Please ensure your shipping address is correct at the time of placing your
order. Pawstruck is not responsible for orders delivered to an incorrect address
provided by the customer. If you notice an error in your address after placing
your order, please contact us immediately at pawstruckstore@gmail.com. We will do
our best to update your details before dispatch, but we cannot guarantee changes
can be made once an order has been processed.
LOST OR DAMAGED ORDERS
We take care in ensuring your order is packed securely. However, once your
order has been handed to the carrier, Pawstruck is not liable for loss or
damage caused during transit.
If your order arrives damaged or does not arrive at all, please contact us at
pawstruckstore@gmail.com within 14 days of the expected delivery date with:
- Your order number
- A description of the issue
- Photos of any damage (if applicable)
We will work with you and the carrier to investigate and resolve the issue as
quickly as possible. Your rights under the Australian Consumer Law are not
affected by this policy.
DELAYS OUTSIDE OUR CONTROL
Pawstruck is not liable for shipping delays caused by circumstances outside our
reasonable control, including but not limited to natural disasters, extreme
weather, public holidays, customs delays, or carrier disruptions. We will always
do our best to communicate any known delays as soon as possible.
CONTACT US
Have a question about your order or delivery? We're here to help.
Email: pawstruck@gmail.com
Website: pawstruck.store
We aim to respond to all enquiries within 2 business days.